Live in the App Stores

Terms of Service

Effective: 5 October 2026. These Terms replace the version dated 27 September 2026, which replaced the version dated 10 March 2021.

1. Who we are and what these Terms cover

Hexology is a geospatial platform that lets people place stories, images, audio and collections into objects, spaces and places for others to discover. It is provided by EoID Ltd, trading as Hexology, a company registered in England and Wales (company number 8555581, VAT number 175417986) with its registered office at 10 Shingle Road, Shoreham-by-Sea, West Sussex BN43 5RH, United Kingdom (“Hexology”, “we”, “us”).

These Terms apply to the Hexology apps for iOS and Android, the Hexology Viewer at app.hexology.co, and our websites at hexology.co, about.hexology.co and blog.hexology.co (together, the “Services”). They apply to everyone who uses the Services, whether or not they have an account.

By using the Services you agree to these Terms. If you do not agree, please do not use the Services. Our Privacy Policy and Cookie Policy explain how we handle personal data and are separate from these Terms.

If you are using the Services on behalf of an organisation — a university, museum, archive, business or other body — you confirm that you are authorised to accept these Terms for it. The organisation is bound by these Terms, is responsible for the content its people post through their accounts, and is responsible for having the rights to post that content.

2. Using Hexology

Age. You must be at least 13 years old to create an account. If you are under 18, you should make sure a parent or guardian is happy for you to use the Services.

Browsing without an account. You can explore content in the app, and read it on the Hexology Viewer, without an account. To post, comment, create a collection or add a source, you need an account with a verified email address and must use the app; the Viewer is read-only.

Your account. Give us accurate details when you register and keep them up to date. Choose a strong password and keep it to yourself; you are responsible for what happens under your account. Tell us at hello@hexology.co straight away if you think someone else has used it. One person, one account. Do not use a name or @userhandle that impersonates someone else or that is offensive or unlawful.

Our licence to you. We give you a personal, non-exclusive, non-transferable, revocable licence to use the apps, web app and websites for their intended purpose, in line with these Terms. We may update the apps from time to time, and these Terms apply to updates.

The Services are free. There is no charge, subscription, in-app purchase or advertising. We may change, suspend or withdraw features, or the Services as a whole, and we will give reasonable notice where we can.

3. What you post

You own your content. You keep all rights in the stories, images, audio, links, comments and collections you post (“your content”).

Everything you post is public. There are no private posts, groups or messages. Your name, @userhandle, any public email you add to your profile, and the location you attach to a post are shown with it. Anyone using the Services can see your content, and it may be indexed by search engines. Your public content and contributor page are also shown on the Hexology Viewer, where anyone on the web can read them without an account. Think before you post, especially about locations that reveal where you live or where you have been.

The licence you give us. So that we can run the Services, you give us a non-exclusive, worldwide, royalty-free licence to host, store, copy, resize and reformat, scan for moderation, display and distribute your content through the Services for as long as it remains on Hexology. This is a technical licence: it lets us show your content to other users, and nothing more.

Promotion. Because content on Hexology is public, you also allow us to reproduce your public content, credited to you, in our own marketing: our websites, blog, social-media channels, presentations and press material. We will not sell your content or license it to third parties for their own use. This permission ends when you delete the content, except for material we have already printed or published.

Your responsibilities. You confirm that you have the right to post your content and to grant the licences above, and that it does not infringe anyone else’s copyright, privacy or other rights. If you post on behalf of an organisation, that organisation is responsible for clearing the rights in what is posted.

Deleting content. You can delete any post or collection, and your whole account, from within the app, and deletion is immediate. The Viewer keeps copies of public content for up to a day to load pages quickly, so a deleted post may remain visible on the web for about a day, and copies of its images held by our delivery network may take time to expire; copies may also remain in our backups for a limited period. Content that others have already copied or shared is beyond our control.

4. Content rules

Hexology is for cultural heritage, the arts and the stories of places. Historical material is sometimes difficult — war, atrocity, injustice — and may be posted in context. What may not be posted is content that:

  • is illegal, or encourages or facilitates illegal activity;
  • infringes someone else’s copyright, trade marks, privacy or other rights, or that you do not have permission to post;
  • harasses, threatens, abuses or bullies anyone, or promotes hatred or violence against people on the basis of who they are;
  • is sexually explicit, or sexualises or endangers children;
  • reveals private information about another person without their consent;
  • is spam, advertising you have not agreed with us, or automated or bulk posting;
  • impersonates a person or organisation, or is deliberately misleading;
  • contains malware, or attempts to interfere with the Services or other users.

You must also not misuse the Services: do not probe, scan or test their security; access non-public parts of our systems; scrape the Services without our written permission (crawling in line with our robots.txt is fine); forge headers or source information; or interfere with other users’ access. If you find a security problem, please tell us at hello@hexology.co.

5. Moderation, reporting and complaints

We want Hexology to be safe. This is how content is checked and how you can raise concerns:

  • Automatic image checks. Every image uploaded is scanned automatically for content that breaks the rules above before it is published. If an image is flagged, the post is held unpublished and reviewed by a member of our team.
  • Reporting. Any user can report any post from within the app; a reported post is removed promptly and sent to our team for review. Because the Viewer keeps copies of public content for up to a day, removal takes effect across the Viewer within about a day. Anyone can also report a post from the Hexology Viewer: the “Report this post” button opens our contact form, where you send us the report; we review these within 14 days.
  • Review. A person reviews every flagged or reported post and decides whether to restore it, keep it out of view or delete it. We may also remove content, or suspend or close accounts, where we reasonably believe these Terms have been broken or the law requires it.
  • Complaints and appeals. If your content has been removed or your account suspended and you think that is wrong, email hello@hexology.co with your @userhandle and what happened. We will look again and reply within 14 days. If you want to complain about content someone else has posted and reporting it in the app is not enough, or about how we have handled a report, email the same address.

6. Hexology’s own rights

The Hexology name, logo and brand, the apps, web app, websites and the software and systems behind them belong to Hexology and its licensors. So does the Hex Beacon hardware and the intellectual property in it, which is not part of the Services and is available only by separate arrangement. Nothing in these Terms gives you any right in them beyond the licence in section 2.

If you send us ideas, feedback or suggestions, we may use them without any obligation to you.

7. Content from others and links elsewhere

Content on Hexology is posted by its users, who are responsible for it. We do not check content before it is published (other than the automatic image scan) and do not guarantee that it is accurate, complete or appropriate. Posts may link to other websites; we do not control those sites and are not responsible for them. On the Viewer, links to other websites open in a new window; Hexology’s own pages open in the same window, except a contributor’s own website, which opens in a new tab.

8. Ending these Terms

You can stop using the Services at any time and delete your account from within the app.

We may suspend or close your account, or stop providing the Services to you, if we reasonably believe you have broken these Terms, if your account creates legal risk for us or other users, if the law requires it, if your account has been inactive for a long period, or if we withdraw the Services. Except where immediate action is needed, we will tell you by email first and give you the chance to respond.

Sections 3 (the licences, to the extent stated there), 6, 9 and 10 continue to apply after these Terms end.

9. Our responsibility to you

We provide the Services free of charge, with reasonable care and skill. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded under the law of England and Wales.

Subject to that, we are not responsible for: loss or damage that was not foreseeable when you started using the Services; content posted by other users; the acts of third-party services you reach through links; loss of content you have not backed up; or any loss arising from your breaking these Terms. Because the Services are free, our total liability to you for any other loss is limited to £100.

If you are a consumer, nothing in these Terms affects your legal rights.

If you use the Services on behalf of an organisation, that organisation will compensate us for any claim by a third party arising from content it or its people have posted in breach of these Terms.

10. App stores

If you downloaded the app from the Apple App Store: these Terms are between you and Hexology, not Apple. Apple has no responsibility for the app or its content, no obligation to provide maintenance or support for it, and no warranty obligation in respect of it. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. Your use of the app must comply with the App Store terms.

If you downloaded the app from Google Play: these Terms are between you and Hexology, not Google. Google is only the provider of the store; Hexology, not Google, is responsible for the app. Google is a third-party beneficiary of these Terms in relation to the app. Your use of the app must comply with the Google Play terms.

11. Changes to these Terms

We may update these Terms when the Services or the law change. The current version is always at about.hexology.co/terms-of-service, with its effective date at the top. If a change affects your rights or obligations, we will tell you in the app or by email at least 30 days before it takes effect, unless the change is needed sooner for legal or security reasons. If you keep using the Services after a change takes effect, you accept the new Terms; if you do not accept them, please stop using the Services and delete your account.

12. General

These Terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute. If you live elsewhere and are a consumer, you also keep any protection your local law gives you that cannot be excluded, and you may be able to bring a claim in your own courts.

If any part of these Terms is found to be unenforceable, the rest still applies. If we do not enforce a right under these Terms, that does not mean we have given it up. You may not transfer your rights under these Terms to anyone else; we may transfer ours to a successor of our business, and will tell you if we do. These Terms, with the Privacy Policy and Cookie Policy, are the whole agreement between you and Hexology about the Services.

13. Contact

Email: hello@hexology.co
Contact form: about.hexology.co/business/
Post: EoID Ltd, 10 Shingle Road, Shoreham-by-Sea, West Sussex BN43 5RH, United Kingdom